The equipment is monitored by the root cloud platform. The platform provides customers with visual equipment monitoring, operation status monitoring, data analysis, remote troubleshooting, and regular maintenance functions through storage analysis of data collected by the device. This minimizes equipment downtime, extend equipment life and increase equipment efficiency.
Our service standard is based on the following strict principle of 20/2/1
The technician will respond within 20 mins
The technician will be on site within 2 hours based on the location.
The main problem will be sorted out within 1 day.